Return Policy

Our goal is to make sure you are completely satisfied with your bracelet. We offer a 14-calendar days exchange or return policy. You will have 14 calendar days (starting from the day you receive the item) to apply for an exchange or return the bracelet(s). For a refund the product has to be in its original state. Meaning the bracelet should not have any signs of usage and the polishing cloth unopened.

Please note that, because we sell custom-made products we are not obliged by law to refund. However, we want 100% satisfied customers that is why, we do offer the Return/Exchange Policy.

 

Exchange/Return Policy

International Orders, meaning outside Europe, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all exchanges and refunds. (Make sure to contact us before returning a bracelet, we will support you in trying to prevent these fees)

We recommend shipping your return bracelet via an insured ‘signature required’ delivery method. Please send an email to support@hydaofficial.com regarding your refund/exchange, stating your order number.

As soon as the package arrives here, we will issue a refund. Your refund will be credited to the same payment method you used to make the purchase.